We ship to most countries. You should, however, make yourself familiar with your specific country’s laws and regulations in order to avoid disappointment. If you are unsure whether we ship to your country, contact us before placing your order.

You will receive an email with tracking details when your order has been processed and shipped. Please allow a couple of days for tracking information to update after your order has shipped.

Yes. Please email us or contact us via live chat within 1–2 hours of placing your order if you wish to modify or cancel. Your order can only be modified or canceled if it has not been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes. You can subscribe using the form at the bottom of this page. New subscribers receive 10% off their first order.

Please check your spam or junk folder first — our automated emails occasionally land there. If you cannot locate the confirmation email, please contact us and we will confirm your order status and resend the confirmation.

We accept the following payment methods:

• Visa / Mastercard — no credit card surcharge
• eCheck — secure electronic check payment
• Cryptocurrency (Bitcoin) — additional 10% discount applied automatically

All prices are shown in USD.

No. chemyo.cc charges zero credit card processing surcharge on any payment method. The price you see in your cart is the price you pay. There are no hidden fees at checkout.

All prices on our website are shown in USD (US Dollars). International customers will be charged in USD; your bank or payment processor will apply the relevant exchange rate at the time of purchase.

Please make sure that the billing address you have entered matches exactly what your bank has on record. Even a small mismatch (abbreviation, zip code format) can cause a decline. If you continue to have difficulty, please contact us and we will be glad to help you complete your order.

You can ignore the timer. Our crypto processor automatically captures the payment if it arrives within 2–3 hours of the order being placed. Initially, your order status will be set to canceled after 20 minutes, but once the payment is captured, your order status will automatically change to processing. No action is required on your part.

Unfortunately not. Discount codes must be applied at checkout before the order is placed. You can, however, use the discount coupon on your next order. Sign up for our newsletter to make sure you never miss a promotion.

Once your order is placed and processed, it will ship within 24–48 hours, excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email. Estimated delivery times:

• US domestic: 2–5 business days
• International: Varies by country — see our shipping page for details

Please note that once your order has shipped, we have no control over carrier delays and cannot guarantee an exact arrival time. Tracking info can take a couple of days to update after shipment.

Yes. We offer free shipping on qualifying orders. Please see our shipping and payment page for current free shipping thresholds for US domestic and international orders.

We currently ship via USPS, UPS, and FedEx for domestic US orders. International orders are shipped via the most appropriate carrier for your destination country.

Unfortunately, we do not currently offer overnight or express shipping. Standard shipping timelines apply to all orders. US orders typically arrive within 2–5 business days after dispatch.

Yes, we do ship to P.O. boxes. Simply enter your P.O. box address at checkout as you would any other shipping address.

Yes, we ship to military APO/FPO addresses. Please make sure that you enter the address in the correct military format at checkout to avoid delivery issues.

Most deliveries do not require a signature. However, this is dependent on the shipping carrier and the shipping method selected. If your order requires a signature, you will be notified by the carrier prior to delivery.

Tracking for internationally shipped packages may take 2–3 weeks to update — local postal processing can be slow. If your package has been lost, seized, or damaged, we will happily send a replacement free of charge or issue a full refund. Please contact us if your package has not arrived within 10 business days of your order date.

There are a few possibilities if tracking shows delivered but you have not received the package:

• Check if a neighbour, front desk, receptionist, mailroom, or colleague has received the package on your behalf
• Couriers occasionally drop packages at the wrong address, street, or mailbox
• Contact your local post office — they may have additional information

We recommend waiting 1–2 days as the package usually turns up. If it never arrives, please get in touch with us so we can investigate and assist you.

Not necessarily. Customs processing can take anywhere from a couple of days to a couple of weeks — this is outside of our control. If your package is not cleared at customs, you would receive a letter from your local customs authority. We provide a full delivery guarantee: if your package is confiscated, you can request either a full refund or a free reship. Please contact us with your order details.

We provide a delivery guarantee. If your package is confiscated by customs, you can request either a full refund or a free reship at no charge to you. Contact us with your order number and we will resolve it promptly.

Yes. Please reach out to us with photographic evidence of the damage so we can assess the situation and offer either a refund or a free reship of your product. Contact us as soon as possible after receiving the damaged item.

USPS recycles tracking numbers and sometimes assigns a package a recycled number too early, causing old tracking information to appear when you check. This is a known USPS issue that affects multiple vendors and is not specific to our shipments.

What happens next: The problem resolves itself. Once USPS scans your package’s shipping label at their facility, the old tracking will be overridden and updated to reflect your package’s actual current location. This may take a few days — we appreciate your patience.

Delivery Guarantee: If your package has not arrived within 10 business days of your order date, please contact us and we will reship or refund your order.

We handle refunds and returns on a case-by-case basis. Please contact us with your order details and the reason for your return request so we can assist you. We are committed to ensuring every customer is satisfied with their order.

Please first check your spam or junk folder. Our automated confirmation emails occasionally land there. If you still cannot find it, please contact us with the email address used for your order and we will confirm whether it was received and resend your confirmation.

Yes. Please email us or contact us via live chat within 1–2 hours of placing your order. Your order can only be modified or canceled if it has not yet shipped. Once dispatched, cancellation is no longer possible. Our support team will confirm the status and assist you.

You will receive an email with your tracking number and carrier details when your order has been processed and dispatched. You can use this tracking number directly on the carrier’s website (USPS, UPS, or FedEx) to monitor your delivery progress.

Please contact us immediately with your order number and details of what you received. Once your claim is verified, we will ship the correct item(s) to you as quickly as possible at no additional charge.

Sign up for our newsletter using the form below. Subscribers receive a 10% off welcome coupon on their first order, as well as access to exclusive promotions, new product announcements, and limited-time discount codes that are not publicly listed.

All our products undergo blind and independent third-party testing by an accredited laboratory. Unlike most other research chemical suppliers, we test every product for:

• Identity — Mass Spectrometry confirms the compound is what it claims to be
• Purity — HPLC chromatography confirms 99%+ purity
• Concentration — the actual mg/ml in the finished solution matches the label

Full raw third-party test data is available for every batch — not just a summary COA. You can view and download the complete lab documentation on every product page.

Yes. You can download the full test report for every product on its respective product page. We batch-code all solutions and powders so you can look up the specific test report that corresponds to the exact lot number on your product. View all lab reports →

Absolutely not. Everything sold by chemyo.cc is strictly intended for laboratory research purposes only. These products are research-use-only (RUO) compounds and are not for human consumption, not approved by the FDA for any medical indication, and must not be used as drugs, medicines, or supplements. Please familiarise yourself with our Terms and Conditions before ordering.

Temporary temperature changes during shipping will not affect the integrity of our products. For storage:

• Liquid solutions — store at room temperature, out of direct sunlight. Do not freeze the liquid solution.
• Lyophilized (powder) peptides — refrigerate at 2–8°C. After reconstitution, use within 7 days or freeze in aliquots at −20°C.

Liquid SARM solutions: Store at room temperature, preferably out of direct sunlight. Do not freeze.

Lyophilized peptides (BPC-157, TB-500, MOTS-c, etc.): Store refrigerated at 2–8°C before reconstitution. After reconstitution with bacteriostatic water, use within 7 days at 2–8°C, or aliquot and freeze at −20°C for extended research windows. Avoid repeated freeze-thaw cycles.

We guarantee 24 months from the manufacture date (MFG) when products are stored correctly. The manufacture date and best-before information are printed on every bottle. Shelf life assumes correct storage conditions — room temperature for liquid solutions, refrigerated for lyophilized peptides.

A complimentary 1ml graduated glass dropper/pipette is automatically included with all orders containing liquid solutions. This allows precise volume measurement for accurate research dosing. We do not provide a measuring tool for powder products.